SHIPPING • RETURNS • POLICy

 
 

SHIPPING

Full credit card billing address must match the full address of the shipping. We cannot accept orders addressed to P.O. boxes, APO/FPO/DPO addresses.

We require a Direct Signature when receiving packages.

We do not offer Saturday delivery. Please note that we only ship out Monday through Friday, with the exception of Japanese and US holidays.


SHIPPING METHODS (FOR PRODUCTS IN JAPAN)

All of our products from THEDROP are currently located in Japan and due to logistical reasons we offer free shipping from Japan. In most cases a standard shipping price is baked into the price of each piece to avoid errors when shipping is provided from different carriers

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for JP E-Packet International or JP Express Shipping (EMS) for delivery. We are not responsible for any lost, stole, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Shipping is calculated based on the weight and distance from our facility.

It is against our policy to mark items as gift or as no value so that a customer may avoid duty fees. Shipping documents and statements will remain compliant with international trade and import/export laws. If such action is requested we reserve the right to ignore and/or terminate the order.


SHIPPING METHODS (FOR PRODUCTS IN US & EUROPE)

All of our items in the “MERCH” shop are located in the USA and in some cases Europe and as such when combined in cart, with items from THEDROP shop will be shipped separately. Please read warnings under certain products to prevent errors.

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for shipping from our western warehouse for delivery. We are not responsible for any lost, stole, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Shipping is calculated based on the weight and distance from our partnered fulfillment centers.

TAXES

Sales Tax is charged to those orders shipped within the country of Japan and the US states of North Carolina and California. 

For deliveries in California the applicable tax rate is 8%

For deliveries in North Carolina the applicable tax rate is 4.75%

Sales tax is not charged to orders shipped to any other US states.

RETURNS

All sales are final. No refunds or exchanges.